General sales conditions
The website https://sun-valley.com is published by the company SUN VALLEY SPORT EQUIPMENT, a Simplified Joint-Stock Company with a share capital of 176,000 euros, whose registered office is located at Zone Athélia II, 34 avenue des Tamaris – 13704 La Ciotat Cedex – France, registered with the Marseille Trade and Companies Register under number 327 875 993, with an intra-Community VAT number FR73 327 875 993.
The customer service of the online shop can be contacted:
- By phone at +33 (0)4 42 71 13 61
- By e-mail at eshop@sun-valley.fr
- Via the contact form on the website.
- Website: The online store of SUN VALLEY SPORT EQUIPMENT, subject to French law, accessible at https://www.sun-valley.com.
- Customer: Any adult natural person with the legal capacity to purchase products for non-professional purposes.
- Product: Any item from the SUN VALLEY online store catalogue.
- Catalogue: List of products available for sale. The presence of a product in a photo or video does not guarantee its availability.
- Languages: The General Terms and Conditions are written in French. In the event of any discrepancy, only the French version shall prevail.
- Time limit: All time limits expressed in days are understood to be calendar days.
- Time: Any time reference is based on Paris time (France).
These General Terms and Conditions apply to all orders placed by non-professional Customers on the website https://www.sun-valley.com. They do not apply to SUN VALLEY physical stores or other distribution channels.
The Customer acknowledges having read the General Terms and Conditions and accepts them without reservation when validating their order.
The General Terms and Conditions may be modified at any time. The applicable conditions are those in force on the date of the order.
Any order for professional use must be addressed to the SUN VALLEY sales department.
Products are offered for sale subject to their availability. A product is considered for sale when it has a product page accessible by click.
SUN VALLEY reserves the right to refuse or cancel an order for legitimate reasons, in particular in the event of:
- Out of stock
- Obvious error in the product page
- Abnormal order
- Ongoing dispute with the Customer
- Suspected fraud
In the event of cancellation, the Customer will be informed by e-mail.
To place an order, the Customer must create a personal account by providing accurate and up-to-date information.
When creating the account, the Customer chooses a username and a strictly confidential password. The Customer is responsible for the security of their access credentials.
The Customer’s personal data are used for order management and may be transmitted to third parties involved in order processing (customer service, logistics, transport).
SUN VALLEY may deactivate or delete an account in the event of a breach of the General Terms and Conditions, non-payment, fraud, or harm to the company’s interests.
The Customer may request the deletion of their account via the contact form or by e-mail at eshop@sun-valley.fr. The deletion will take effect as soon as possible.
Product offers are valid as long as they are visible on the website. The consumer’s “double click,” represented by the validation of the order followed by the validation of the payment, constitutes an electronic signature having, between the parties, the same value as a handwritten signature. All exchanges related to orders placed will be stored in the IT systems and will serve as evidence of communications, orders, and payments between the parties. Archived order forms and invoices may be produced as evidence, in accordance with Article 1148 of the French Civil Code.
The Customer can place an order from the catalogue offered on the online store https://www.sun-valley.com. By clicking on “Add to cart,” they select the products of their choice, specifying the color and size if applicable. At any time, they can view the contents of their cart and remove one or more products. By clicking on “Validate my cart,” they are prompted to log in to their personal account or create one. Once identified, they confirm their cart and choose the delivery method by providing their billing and delivery addresses. Delivery charges, entirely borne by the Customer, are automatically added to the order amount.
Before payment, the Customer verifies the contents of their cart as well as the accuracy of their information, in particular their contact details. By validating the payment, they acknowledge having read the General Terms and Conditions and accept them without reservation. The order becomes final once the payment is validated. The Customer then receives an e-mail confirming the registration of their order, without constituting a definitive acceptance by SUN VALLEY. The order is subject to review based on various criteria, including the Customer’s history and any ongoing disputes. In the event of a product being unavailable or for any legitimate reason preventing the execution of the order, SUN VALLEY will inform the Customer and proceed with the refund as soon as possible. The rest of the order remains valid.
Order tracking is accessible from the Customer’s account or via notifications sent by the delivery service. For any questions, the Customer can contact Customer Service by phone at +33 (0)4 42 71 13 61 (Monday to Friday, from 9:00 a.m. to 12:00 p.m. and from 2:00 p.m. to 5:00 p.m.) or by e-mail at eshop@sun-valley.fr.
Prices are indicated in euros, all taxes included (VAT and other applicable taxes), excluding delivery charges. The latter are specified during the purchase process.
SUN VALLEY reserves the right to modify prices at any time. The applicable prices are those in effect at the time the order is validated. In the event of an obvious error in the displayed price, if it is negligible compared to the actual value of the product, SUN VALLEY may cancel the order and refund the Customer.
7.1 Delivery methods and charges
Any product purchased on the online store can only be delivered to the delivery areas defined by SUN VALLEY. Each product is delivered to the postal delivery address provided by the Customer at the time of order validation.
The Customer freely selects the delivery method according to the options offered by the professional delivery and transport partner(s). Depending on the delivery country of the order, the Customer may choose between direct delivery to the previously indicated address, delivery to pick-up points, or any other type of delivery method offered.
Delivery charges are calculated based on the order amount and the delivery area, with details accessible for information purposes from the page "Order Delivery".
SUN VALLEY may freely decide to offer delivery charges partially or fully, from a certain amount or as part of promotional operations. The Customer will be informed of this offer either via a display on the online store or via newsletter if they are subscribed.
7.2 Preparation and delivery times
The order preparation time, prior to shipment, is generally 24 business hours: orders placed before 8 a.m. (Paris time) are usually shipped the same day, while those placed after 8 a.m. are shipped the following business day. These times are indicative and may vary in case of high activity, public holidays, or sales periods. When the order includes items with different preparation times, the overall delivery time is based on the longest time. SUN VALLEY reserves the right to split the delivery at no additional cost to the Customer.
The delivery time indicated on the website corresponds to the estimated time from the shipment of the parcel by SUN VALLEY. It is the time communicated by the carrier, according to the delivery method selected by the Customer.
SUN VALLEY cannot be held responsible for delivery delays attributable to the Customer, a third party, or a case of force majeure. Customer Service remains available for any questions via the “Contact Us” section.
8.1 Receipt of the order
The Customer agrees to take all necessary measures to receive their order under the best conditions and may provide any useful delivery information at the time of the order.
They have a period of two full days from receipt to report any anomalies (damaged parcel, missing or damaged product, etc.) via Customer Service.
If the Customer does not collect their parcel within the time limit set by the carrier or refuses delivery, it will be automatically returned to SUN VALLEY. Without specific instructions from the Customer regarding a possible reshipment, SUN VALLEY will proceed with the refund of the order, minus any shipping fees paid at the time of the order.
8.2 Returns and exchanges
The Customer has a period of 30 days from the shipment date to request a return or exchange, whether partial or full.
Returns must be made exclusively via the returns portal, accessible from the “My Account” area or the “Returns & Exchanges” page on the website. The Customer must fill out an online form specifying the products being returned and the reason for the return.
Once the form is completed, the Customer will automatically receive a prepaid shipping label for the return (for eligible countries), along with return instructions.
Return shipping costs:
For orders delivered to the following countries, return shipping costs are fully covered by SUN VALLEY: Germany, Austria, Belgium, Denmark, Spain, Estonia, France, Hungary, Ireland, Italy, Lithuania, Luxembourg, Netherlands, Portugal, Czech Republic, Slovakia, Slovenia, Sweden.
- In the case of a return of the entire order for a refund, the initial delivery fees will be deducted from the refunded amount if they were charged. If the initial delivery was free, no additional charges will apply.
- For a return for exchange, no fees or deductions will be applied.
For all other countries, return costs remain the responsibility of the Customer. The return declaration must still be made via the portal, and the Customer may return the items using a delivery method of their choice to the address provided after completing the return form.
The returned product must be shipped within 7 full days following the issuance of the label, in its original condition, complete, unworn, unwashed, with packaging, tags, and any accessories. Any late return or return not meeting these conditions may be refused or retained as a penalty. SUN VALLEY reserves the right to open a dispute case if necessary.
8.3 Right of withdrawal and refund
In accordance with Article L.221-18 of the French Consumer Code, the Customer has a legal period of 14 calendar days from receipt of their order to exercise their right of withdrawal, without justification or penalty.
SUN VALLEY offers an extended period of 30 days from the shipment date to make a return, whether for exchange or refund. This return is subject to the same product conformity conditions (new condition, unworn, complete, etc.) and the procedure described in Article 8.2.
Return cases:
- Partial return of the order: only the returned products will be refunded. Initial delivery fees will not be refunded.
- Total return of the order:
- For orders where delivery fees were charged, these fees will not be refunded. SUN VALLEY covers the return shipping costs, which fairly offsets the initially charged delivery amount.
- For orders where no delivery fees were charged, as delivery was free, only the products will be refunded.
The refund will be made within a maximum period of 14 days from receipt of the returned products or proof of their shipment.
Before making a payment on the SUN VALLEY online store, the Customer guarantees that they have the necessary authorizations to use the chosen payment method.
The SUN VALLEY online store offers several secure payment methods, including via the Payplug payment system, which complies with the 3D SECURE protocol for credit card transactions. Confidential banking data are transmitted directly to the financial institution via the SSL encryption protocol, thus ensuring optimal protection. SUN VALLEY does not collect, process, or store any banking data.
For payment via PayPal, the Customer is redirected to the PayPal platform to carry out their transaction securely and independently.
Payment in 3 or 4 installments with Oney Bank
The Customer can pay for their order in three or four installments for purchases between €150 and €3,000 via Oney Bank.
Conditions:
- Offer reserved for adult individuals residing in France.
- Accepted credit cards: Visa and MasterCard (excluding Electron, Maestro, Nickel, e-cards, Indigo, and American Express).
Procedure:
After validating the order, the Customer selects the installment payment and is redirected to the Oney Bank page to finalize their financing request. Electronic acceptance of the general conditions is required. Oney Bank may accept or refuse the request, and a 14-day withdrawal period is provided.
Functioning:
- In 3 installments: first payment upon shipment, then debits at 30 and 60 days.
- In 4 installments: first payment upon shipment, then debits at 30, 60, and 90 days.
Fees covered by SUN VALLEY: 1.67% for 3 installments (max €30) and 2.50% for 4 installments (max €60).
Examples:
- Payment in 3 installments: for a purchase of €150, a down payment of €50 followed by two monthly payments of €50. Fixed APR of 22.59%.
- Payment in 4 installments: for a purchase of €400, a down payment of €100 followed by three monthly payments of €100. Fixed APR of 22.63%.
SUN VALLEY reserves the right to suspend an order in the event of suspected fraud or previous non-payment.
The products sold comply with French legislation. SUN VALLEY cannot be held liable in case of non-compliance with the legislation of the delivery country.
Product photographs are for illustrative purposes only. In case of discrepancy with the description, only the latter shall prevail.
SUN VALLEY cannot be held responsible for indirect damages or technical issues related to the use of the website.
Products benefit from the legal warranties of conformity and against hidden defects.
Conformity warranty: valid for 2 years from the date of receipt.
Hidden defects warranty: the product will be replaced or refunded in case of a proven defect, excluding normal wear or misuse.
SUN VALLEY collects personal data as part of order processing and the improvement of its services. This data is strictly confidential and is neither sold nor transferred.
Customers have the right to access, rectify, delete, and port their data.
The entire website https://www.sun-valley.com is subject to French and international legislation on copyright, trademarks, patents, intellectual property, and their annexes, applicable in France and worldwide. Consequently, all images, videos, trademarks, logos, domain names, mock-ups, design, creative layout, and information in the form of text, images, or videos present on the sun-valley.com website are the full and exclusive property of SUN VALLEY or are used under authorization or a Creative Commons license. Any use by reproduction, modification, download, transmission, or any other existing or future process is strictly prohibited and subject to prior written authorization from SUN VALLEY.
Hyperlinks established from the website to other sites cannot engage SUN VALLEY’s responsibility, particularly regarding their content. SUN VALLEY is also not responsible for hyperlinks pointing to its website and prohibits anyone from creating such a link without its express and prior authorization.
Any order is governed by these General Terms and Conditions of Sale, of which only the French version is binding, and by the applicable French legal and regulatory provisions. Consequently, French law is solely applicable, in all respects and without restriction, except for any mandatory provision to the contrary.
For consumers residing in another European Union country, the mandatory rights provided by their national legislation continue to apply, in accordance with Regulation (EC) No. 593/2008, known as “Rome I”.
Consumers located outside the European Union are also subject to these General Terms and Conditions, without prejudice to any mandatory provisions that may apply in their country of residence.
In the event of a dispute, the parties agree to seek an amicable solution. Failing an agreement, French courts shall have exclusive jurisdiction, particularly those within the jurisdiction of SUN VALLEY’s registered office, unless a mandatory jurisdictional rule applicable to the consumer in their country applies.
For any complaint, the Customer is invited to first contact SUN VALLEY Customer Service at the following address: SPORT EQUIPMENT SAS, Zone Athélia II, 34 Avenue des Tamaris, 13704 La Ciotat Cedex – FRANCE.
If the dispute is not resolved within one month, and in accordance with Articles L.612-1 et seq. of the French Consumer Code, the Customer may use a consumer mediator free of charge. SUN VALLEY is a member of the FEVAD Consumer Mediation Service (Fédération du e-commerce et de la vente à distance), whose contact details are as follows:
FEVAD Consumer Mediator – BP 20015 – 75362 PARIS CEDEX 8 – https://www.mediateurfevad.fr
Before contacting the mediation service, the Customer must have first contacted SUN VALLEY Customer Service in writing.
In accordance with the French “Informatique et Libertés” Law of January 6, 1978, the user has the right to object, access, modify, and delete their personal data. To do so, the Customer must send their request to the aforementioned publisher, by e-mail or by mail, specifying their Customer number, full name, address, e-mail address, the precise subject of their request, and attaching a copy of their identity document. Upon receipt, SUN VALLEY undertakes to take the necessary actions as soon as possible to process the request.
Customers can subscribe to newsletters and have the option to unsubscribe at any time.
The website uses cookies in accordance with European regulations, in order to improve the user experience. The Customer can modify their preferences at any time by clicking on the “Cookie Management” link located in the footer.
