General sales conditions
PREAMBLE
The website https://sun-valley.com is published by the company SUN VALLEY SPORT EQUIPMENT, a Simplified Joint Stock Company with a capital of 176,000 Euros, whose head office is located in Zone Athélia II, 34 avenue des Tamaris - 13704 La Ciotat cedex - France, registered with the Trade and Companies Register of MARSEILLE under number 327 875 993, and whose intra-community VAT number is FR73 327 875 993.
The website and more particularly the service in charge of the online store can be accessed by telephone on + 33 (0) 4 42 71 13 61, e-mail at eshop@sun-valley.fr, and from the contact form.
ARTICLE 1 - DEFINITIONS AND GENERAL INDICATIONS
Site: Online store subject to French law, operated by SUN VALLEY SPORT EQUIPMENT, accessible from the URL: https://sun-valley.com
Customer: Any natural person of full age and enjoying full capacity, acting as a Customer to acquire products from the catalog offered in the SUN VALLEY online store. The Customer may not under any circumstances be a professional, and any act of purchase may not be made for professional or commercial purposes.
Product: Any item selected by SUN VALLEY to constitute the catalog, offered for sale in the SUN VALLEY online store, from the adult and child clothing collections of the SUN VALLEY brand, brands and / or other collections whose property and / or the operation belongs (nen) t to SUN VALLEY SPORT EQUIPMENT, and / or collections of products derived from the SUN VALLEY brand.
Catalog: Collection of products offered for sale on the SUN VALLEY Site. It is specified that any product visible on the site, in particular in photographs and / or videos, is not necessarily part of the catalog. To be sure, click on the photograph or video. When the click returns to a product sheet, the product is then in the catalog. Otherwise, the product must be considered as not offered for sale. The product sheet presents a photograph and / or a video, provides information on its characteristics, its name, its composition, the sizes and colors available, its price, possibly the precautions for use and maintenance, and any other information. complementary.
Languages: The contractual information is written in French, and can be transcribed into other languages. In case of dispute, only the French language is authentic. Unless proven otherwise, the data recorded by SUN VALLEY constitutes proof of all transactions between the SUN VALLEY online store and the Customer.
Deadline: It is specified that any deadline expressed in days in these general conditions of sale prevails over any other deadline indicated on an event, a decision, a notification, an act, a gesture of a commercial nature within the framework of the activity of the SUN VALLEY site or one of the services referring to it, whether for all Customers, a group of Customers or a particular Customer.
Timetable: Any reference to a timetable on the SUN VALLEY site, or in any medium of any kind that refers to it, is based on the French time of Paris. This refers to the hours of the day, days of the week, months, public holidays or non-working days, or any other legal reference, according to the Gregorian calendar, in metropolitan France.
ARTICLE 2 - APPLICATION FRAMEWORK
These general conditions of sale apply fully and exclusively to all orders made by a private customer, non-trader, in the context of the online sale of products offered for sale on the site https://sun-valley.com. They exclusively govern the commercial relationship between the Customer and the SUN VALLEY online store, and therefore do not apply to the network of stores bearing the SUN VALLEY brand, or any other commercial channel distributing SUN VALLEY products.
The Customer acknowledges having read these general conditions of sale at the time of the purchase process, in particular when confirming the order, and expressly declares to accept them as a whole and without reservation. To this end, the Customer checks the box relating to acceptance of the general conditions of sale. He also acknowledges having full legal capacity or having the authorization of the person authorized to be engaged hereunder.
These general conditions of sale may be modified at any time and without notice by SUN VALLEY SPORT EQUIPMENT. The applicable conditions are those in force on the SUN VALLEY online store on the date of validation of the Customer's order.
The SUN VALLEY online store is dedicated to the Customer, a natural person, who declares that the purchase of product (s) is not directly related to his professional activity, their acquisition being reserved for personal use. As such, as a natural person, the Customer has specific rights, which would be called into question in the event that the products or services acquired as part of the SUN VALLEY online store have a connection with his professional activity. In the event that the Customer wishes to order products in a professional context, he is invited to contact the sales department in charge of professional Customers.
ARTICLE 3 - PRODUCT SALE OFFER
The offers relate to a selection of products offered for sale on the SUN VALLEY online store. All product sales offers are only valid if they are visible on the SUN VALLEY online store, and when stocks are available. It is however specified that any product visible on the site, in particular in photographs and / or videos, is not necessarily part of the catalog. A product is considered offered for sale when it has its own presentation sheet, which the Customer can access by clicking.
SUN VALLEY reserves the right to refuse, not validate or cancel the sale of any product and / or any order for legitimate reasons. The Customer will then be informed by e-mail after the registration of his order by the services in charge of managing the SUNVALLEY online store. The following cases constitute, among others, as legitimate reasons: unavailability of the product at the time of preparation of the order; a fortuitous error on the product presentation sheet; an abnormal request from the Customer in ordering the product; the existence of a dispute with the Customer relating to the payment of a previous order or as part of the return procedure; bad faith on the part of the Client; and any other situation, act or attempt of a fraudulent nature and / or aimed directly or indirectly at the interests of the SUN VALLEY online store and more generally the company SUN VALLEY SPORT EQUIPMENT.
ARTICLE 4 - CUSTOMER ACCOUNT
Orders made on the SUN VALLEY online store can only be registered on the express condition that a Customer account has been created. The creation of the Customer account can be done at any time from the "Identify yourself" section, visible throughout the navigation on the SUN VALLEY online store.
To validate his registration, the Customer must fill in the elements relating to his identity, his personal contact details, in particular his billing and delivery address required to process his order. The address of a hotel or any other resort, post office box or home address does not constitute an address of usual residence. The Customer undertakes to provide sincere and true information and must ensure that it is updated, at each change, on his personal account in the SUN VALLEY online store. The update takes effect on the first working day that follows.
When registering, the Customer must indicate his e-mail address, which must be valid, and choose a password. The Customer account being personal, these elements are strictly confidential. It is the exclusive responsibility of the Customer to keep the secret of his connection access to the personal account dedicated to him in the SUN VALLEY online store, and not to communicate them under any circumstances. He is solely responsible for the actions and consequences of the use of his account until it is deactivated and / or deleted.
Information and data concerning the Customer are necessary for the management of orders as well as for the establishment and improvement of commercial relations with him. They can be sent to the people who contribute to these relationships, in particular those in charge of Customer Service, the return processing service, order preparation and transport. This information and data is also kept for security purposes, in order to comply with legal and regulatory obligations, and also to allow SUN VALLEY to improve and personalize the services offered and the information communicated to Customers.
SUN VALLEY reserves the right to deactivate and / or delete a Customer's account, without notice or compensation, in the event of non-compliance by the Customer with these general conditions of sale, non-payment by the Customer of sums due, acts of a fraudulent nature or contrary to the interests of the SUN VALLEY online store and more generally of the company SUN VALLEY SPORT EQUIPMENT.
In the event that the Customer wishes to deactivate or delete his account, he must notify SUN VALLEY using the form available on the “Contact” page, or by sending an e-mail to the address eshop@sun-valley.fr . SUN VALLEY agrees to deactivate or delete the account as soon as possible.
ARTICLE 5 - ORDERING PRODUCTS
Product offers are valid as long as they are visible on the site. The consumer's "double click" on the order form, more precisely the validation of the order followed by the validation of the payment, constitutes an electronic signature which has, between the parties, the same value as a handwritten signature. All the exchanges relating to the orders made will be kept in the computer systems and by the same will be considered as proof of communication, of the orders and of the payments made between the parties. Order forms and archived invoices may be produced as proof in accordance with Article 1148 of the Civil Code.
The Customer can order from the catalog offered on the online store https://sun-valley.com. By clicking on “Add to basket”, the Customer places the products of his choice in the basket, optionally selecting the desired color and size beforehand. He can, at any time, view the contents of his basket and delete one or more selected product (s). By clicking on “Validate my basket”, the Customer is invited to connect to his personal account or create an account in the SUN VALLEY online store. Once identified, the Customer validates the basket and must choose the delivery method by indicating his billing and delivery addresses. It is specified that the delivery costs are the total and exclusive responsibility of the Customer and are automatically added to the amount of the order.
Prior to payment of the order, the Customer validates the contents of the basket, and the accuracy of the data, in particular their billing and delivery details. By validating the payment step of the order, the Customer acknowledges having read the general conditions of sale, and accept them without reservation. The Customer can abandon the order as long as payment has not been made. The Customer chooses among the different payment methods offered by the SUN VALLEY online store.
The order is recorded as soon as the payment has been validated by the Customer. Any order recorded implies acceptance of the price and the information displayed in the product sheet. The Customer instantly receives an email informing him that his order has been registered. Registration does not constitute acceptance by SUN VALLEY, and means that the order is being examined by the service in charge of the SUN VALLEY online store with regard to the content of the order, the Customer's history and possibly of existing disputes. In the event that the order cannot be honored by SUN VALLEY for legitimate reasons, the Customer will be informed by e-mail. In particular in the event of unavailability of an ordered product, SUN VALLEY will then cancel the order for the product and refund it as soon as possible. It is specified that the rest of the order is not affected, and remains valid.
For any question relating to the follow-up of orders, the Customer can consult his account, refer to the information sent by the service in charge of the delivery, or contact the Customer Service of the online store by telephone on + 33 (0) 4 42 71 13 61, Monday to Friday 9:00 a.m. to 12:00 p.m. and 2:00 p.m. to 4:30 p.m., or by e-mail at eshop@sun-valley.fr
The history of transactions made on the SUN VALLEY online store by the Customer can be viewed at any time from the Customer's personal account.
ARTICLE 6 - PRODUCT PRICES
The price of each product is indicated in euros all taxes included (value added tax and other possible legal taxes applicable on the date of the order). Prices are understood to exclude delivery costs, the latter being specified during the purchase process and the validation of the order.
SUN VALLEY reserves the right to modify the price of each Product at any time. The applicable pricing conditions are then those in force on the SUN VALLEY online store on the date of validation of the Customer's order. The Customer will be informed of commercial transactions by e-mail if he has previously registered to receive the newsletter from the SUN VALLEY online store.
It is specified that the price cannot be modified once the order has been validated. However, exceptionally, in the event of an obvious error in the displayed price, the amount thereof being derisory compared to the real value of the product, SUN VALLEY may then cancel the order, and proceed with the refund as soon as possible.
ARTICLE 7 - DELIVERY OF PRODUCTS
Any product purchased on the online store can only be delivered in the Delivery Zone defined by SUN VALLEY. All products are delivered to the delivery postal address indicated by the Customer when confirming the order. The Customer freely selects the delivery method according to the possibilities offered by the professional partner (s) of delivery and transport. Depending on the country of delivery of the order, the Customer can choose between direct delivery to the address previously indicated, delivery to relay points, or any other type of delivery method offered by the professional partner in charge of transport. Depending on certain delivery countries requested by the Customer, SUN VALLEY will assess the delivery costs and inform the Customer, who may freely decide to confirm the order or to cancel it. Delivery costs are calculated according to the amount of the order and the delivery area.
The delivery costs are calculated according to the amount of the order and the delivery area.
SUN VALLEY may freely decide to offer the amount of the delivery costs in part or in full, or even from a certain amount, or on any type of commercial transaction. The Customer will be informed of this offer either with a posting on the SUN VALLEY online store or by a newsletter, if he has previously registered to receive it.
The delivery time indicated on the SUN VALLEY online store is a usual average time that corresponds to the order preparation time, to which is added that of delivery by the carrier according to the delivery method chosen by the Customer. This period is only indicative and assumes that the order has been placed from Monday to Friday before 10:00 p.m. Paris time, excluding public holidays or non-working days according to the legal regulations in force in mainland France. The starting point of this period is the day following that of the registration of the order by SUN VALLEY. In certain cases, this period may be extended, in particular during the legal periods of sales, promotions, strong commercial activities of an exceptional nature. SUN VALLEY will do everything in its power to reduce the delivery time as much as possible.
When the order includes products, which have different preparation times, the order delivery time is based on the longest preparation time. In this case, SUN VALLEY reserves the right to split the delivery, without the Customer having to participate in the additional delivery costs, the latter then being fully covered by SUN VALLEY.
SUN VALLEY cannot be held responsible for any delays in delivery which are attributable either to the Customer, or to the unforeseeable and insurmountable fact of a third party to the contract in charge of deliveries and / or transport, or to a case of force majeure or a fortuitous event. The Customer is invited to contact the Customer Service of the SUN VALLEY online store if necessary, from the “Contact” page.
ARTICLE 8 - RECEPTION AND EXCHANGES
The Customer agrees to take all necessary measures to receive his order under the best possible conditions, and may, beforehand, when validating it, indicate any information that may facilitate delivery and / or receipt.
The Customer has two clear days, from receipt of the product, to inform Customer Service of any reservations about his order. These reservations may concern the following cases in particular: damaged package, open package, missing product (s), damaged product (s), and more generally any situation that would appear to be abnormal or non-compliant.
From receipt of his order, the Customer has 30 days to request the exchange of one or more products contained in his order. Return costs for an exchange are covered by SUN VALLEY only for orders that have been delivered in Metropolitan France. To dispose of it, the Customer must notify his exchange request by e-mail to the address eshop@sun-valley.fr, or from the contact form on the "Customer Service" site. It is specified that SUN VALLEY will in no case be able to reimburse the shipping costs that the Customer would have paid in the context of an exchange, and that no shipment in cash on delivery will be accepted for any reason whatsoever. Support for returns is only valid for exchange requests, can only be done by issuing a return label and is only valid for orders whose delivery has been made in Metropolitan France.
Upon receipt of his exchange request, the Customer receives an e-mail containing a return label, which he only needs to stick on his parcel, to cover the return costs. He must include the return slip, which can be downloaded from the site, previously completed and signed, in his return package.
It is specified that the exchange of a product can only be processed and the exchanged product sent to the Customer on the express condition that the product to be exchanged has been returned to the Department in charge of returns within the maximum period of seven clear days. , depending on the date of dispatch of the return label, in its original condition (compliant and in good condition), complete (with packaging, labeling and any accessories) and accompanied by the completed and signed return slip by the customer. Consequently, any product returned by the Customer which is out of time, incomplete, damaged, soiled, and more generally unsuitable for releasing it for sale, will not be exchanged and will be returned to the Customer or kept by SUN VALLEY as a penalty if applicable. if the Customer refuses the shipment. A dispute file will then be opened, SUN VALLEY reserves the right to initiate legal proceedings against the Customer.
ARTICLE 9 - RIGHT OF WITHDRAWAL
In accordance with the legislation in force, the Customer has a period of fourteen clear days, from receipt of his order, to exercise his right of withdrawal. It is specified that in the event of withdrawal, the return costs are the total and exclusive responsibility of the Customer. No return label will be issued by Customer Service, and no cash on delivery will be accepted for any reason whatsoever.
To exercise their right of withdrawal, the Customer can contact Customer Service using the form available from the “Contact” page, by sending an email to eshop@sun-valley.fr. The Customer must return the item (s) by their own means, to the following address: ESHOP SUN VALLEY - Zone Athélia II, 34 avenue des Tamaris - 13600 La Ciotat - France
It is specified that the price of any product, for which the right of withdrawal is exercised, is refunded to the Customer only on the express condition that the product has been returned to the Department in charge of returns within the maximum period of seven days. francs, following the expiry of the withdrawal period, in its original condition (compliant and in good condition), complete (with its packaging, labeling and any accessories) and accompanied by the return slip filled in and signed by the Customer . Consequently, any product returned by the Customer which is out of time, incomplete, damaged, soiled, and more generally unsuitable for releasing it for sale, will not be refunded and will be returned to the Customer or retained by SUN VALLEY as a penalty if applicable. if the Customer refuses the shipment. A dispute file will then be opened, SUN VALLEY reserves the right to initiate legal proceedings against the Customer.
The refund of any product that has been the subject of a retraction and returned, according to the specified terms, is made within fourteen days of the date of receipt by the service in charge of returns, except in cases of force majeure or fortuitous event. .
The Customer can choose between a refund or an exchange. The refund is made by re-crediting their bank account depending on the payment method used, by credit card or PayPal. The Customer must specify his choice between a refund and an exchange when requesting a return and / or withdrawal.
In the event that the Customer requests a refund in the return voucher that accompanies his return, while initially he has informed Customer Service of his wish to make an exchange, and thus benefit from a return label for the charge of costs, SUN VALLEY will deduct a flat rate of € 10 (ten euros) from the amount to be reimbursed for improper and inappropriate use of a return label. It is recalled that in the case of the exercise of the right of withdrawal, resulting in a request for reimbursement, the return costs of one or more products are the total and exclusive responsibility of the customer, who must proceed with the return by his own means.
ARTICLE 10 - PAYMENT OF THE PRICE AND SECURITY
Prior to paying for the order on the SUN VALLEY online store, the Customer guarantees that they have the necessary authorizations to use the payment method chosen by them.
When selecting the payment method, the Customer can choose to pay by credit card or PayPal. In the case of payment by credit card, the Customer is referred to a secure banking platform. The online shop SUN VALLEY uses the secure payment system ATOS, which handles payments safely using standards 3D SECURE security protocol for credit card payments. All confidential banking data is transmitted directly to the financial institution, using the SSL (Secure Socket Layer) encryption protocol which encrypts the information, and thus best protects all sensitive payment data. No banking data is collected, processed or stored in the computer systems of the online shop SUN VALLEY, nor in the external or internal servers SUN VALLEY SPORTS EQUIPMENT. In the case of payment by PayPal, the Customer is referred to the PayPal platform in order to continue the payment, and to pay discreetly according to his personal access, this independently to the SUN VALLEY online store.
SUN VALLEY reserves the right to suspend the preparation and / or the delivery of an order in case of payment identified as impaired by the banking systems, especially in case of activity characterized as fraudulent and / or dubious. In this case, SUN VALLEY will contact the Customer to inform them of the situation, verify their willingness to order in the online store, and ensure their personal identity, in particular by requesting information and documents justifying their real willingness to buy from the online store.
SUN VALLEY will block the preparation and / or delivery of an order whose payment has been validated after the use of several consecutive bank cards, having had a refusal of authorization for payment from officially accredited bodies. Likewise, SUN VALLEY may refuse to prepare and / or deliver an order from a Customer who has not fully paid a previous order or with whom a payment dispute is being administered, and not yet fencing.
ARTICLE 11 - LIABILITY
All Products comply with current French legislation and standards applicable in France. The responsibility of SUN VALLEY cannot be engaged in the event of non-compliance with the legislation of the country where the product is delivered. It is the Customer's responsibility to verify, with the competent local authorities in the country of delivery, the right to import or use the product he intends to order online from the SUN VALLEY online store.
All product photographs are provided for illustrative purposes. The Customer is invited to refer to the description of each product in the catalog for its essential characteristics and, if additional information is required, contact Customer Service. SUN VALLEY is only responsible for the content of the pages it publishes on the Site. In the event of an obvious error between the characteristics of the product and its representation, SUN VALLEY cannot be held liable.
Insofar as any Client acts as Client for purposes which do not fall within the scope of his professional or commercial activity, SUN VALLEY incurs no liability for any indirect damage as a result of these, operating loss, loss of profit, and more generally any damages or costs that may arise from the purchase of the products.
SUN VALLEY cannot be held responsible for elements beyond its control and for any damage that may be suffered by the technical environment of any user of the site and in particular computers, software, network equipment (modems, telephones, etc.) and any material used to access the site, or its use.
ARTICLE 12 - LEGAL GUARANTEES
Any product sold in the SUN VALLEY online store benefits from the legal guarantee of conformity (articles L217-1 and following of the Consumer Code) and the guarantee against hidden defects (articles 1641 and following of the Civil Code). In this context, the Customer can return the delivered product (s) defective, non-compliant or presenting a hidden defect, for which SUN VALLEY is the guarantor. In accordance with the regulations in force, the Customer has a period of two years from receipt of the product to act in application of the legal guarantee of conformity, and to inform the Customer Service of the SUN VALLEY online store.
In the case of a product with a hidden defect, SUN VALLEY undertakes to make every effort to replace the product identically. If this is not possible, SUN VALLEY can offer the Customer a product, at an equal or higher price, said to be similar with regard to its style and / or technical characteristics, such as type, color, size, possibly the material. . In the event that the identical or similar replacement would be impossible, SUN VALLEY then undertakes to reimburse the product, and to bear any additional costs (return, and possibly the delivery costs when this this only concerned the product said to be non-compliant).
In the event of a hidden defect within the meaning of the law, the Customer undertakes to inform Customer Service of the tainted product as soon as possible, and more precisely within a reasonable period during which the Customer should have discovered the hidden defect. However, it is specified that products exhibiting natural wear, inappropriate, excessive or any kind of use that have contributed to “abnormal” or “accelerated” wear, or even products whose indications cannot be hidden defect. maintenance would not have been observed.
SUN VALLEY can only apply the warranty against hidden defects, provided that the product in question has been returned by the Customer, and that the nature of the hidden defect has been established by SUN VALLEY. No cash on delivery will be accepted by SUN VALLEY for any reason whatsoever.
The provisions of the guarantees of conformity and hidden defects are independent of the right of withdrawal, and consequently do not entail any prejudice to the Customer.
ARTICLE 13 - PERSONAL DATA AND CONFIDENTIALITY
In accordance with Article 13 of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, the Customer is informed that SUN VALLEY collects personal data, which are necessary for the processing of orders (registration, validation, preparation, delivery, returns, etc.), as well as the establishment and improvement of commercial relations with him and the services that SUN VALLEY can offer him, and this on the basis of article 6.1.b) of said regulations.
By creating an account on the sun-valley.com site, the Internet user communicates some of his personal data, in particular his: title, last name, first name, date of birth, postal address, e-mail address, telephone number. The mandatory data are indicated by an asterisk, and are the condition for creating an account to be able to order in the sun-valley.com online store.
The e-mail address is used in particular to send an order confirmation, as well as promotional offers and SUN VALLEY events. The telephone number allows, among other things, to contact the Customer to inform him about his order and delivery.
When creating the account, the user has the option of registering to receive newsletters from the SUN VALLEY online store. At any time, the user has the possibility to unsubscribe, either by clicking on the unsubscribe option in the newsletters sent to him, or from his personal account, or by making the request from the form at his disposal. in the "Customer Service" contact page.
The data collected is used exclusively to process orders and to enrich the services offered by SUN VALLEY in the interest of Internet visitors, users and Customers of the online store. They can be transmitted to the people who are involved in the management of orders and the follow-up of commercial relations: Customer service, exchange and returns service, order preparation service, carrier for delivery, marketing service, sales service. SUN VALLEY undertake to never communicate, give or sell this personal data to other third parties, nor to have it transferred to foreign countries.
Personal data is kept for a period of 5 years for probationary purposes, with a view to possible disputes. Customers have a right to access, rectify, limit and / or oppose processing, and a right to portability of their personal data that has been collected. He also has the right to lodge a complaint with the CNIL.
ARTICLE 14 - INTELLECTUAL PROPERTY
The entire site https://sun-valley.com is governed by French and international legislation on copyright, trademark, patents, intellectual property and their appendices, this being valid in France and for the whole world. As a corollary, all images, videos, brands, logos, domain names, models, design, creative layout and information in the form of text, image or videos present on the sun-valley.com site are the total and exclusive property of SUN VALLEY or are subject to an authorization for use, or a creative common license. Any use by reproduction, modification, downloading, transmission or other existing or future this process is strictly prohibited and is subject to prior written consent of SUN VALLEY.
The hypertext links established from the site to other sites can not engage the responsibility of SUN VALLEY, in particular with regard to their content. SUN VALLEY is also not responsible for hypertext links pointing to its Site, and prohibits any person from setting up such a link without their express prior authorization.
ARTICLE 15 - APPLICABLE LAW AND JURISDICTION
All orders are governed by these general conditions of sale, of which only the French version is authentic, and by the French legal and regulatory provisions in force. Consequently, only French law prevails, in all respects and without any restriction.
The parties undertake to do their utmost to find an amicable solution, in the event that a dispute arises between them. In the event that they do not succeed, each of the parties will then be free to bring the case before the competent courts. It is specified that only the French courts to which the head office of SUN VALLEY falls may then be referred.
To settle your disputes, as a first step, you must send us a written complaint to the address:
SPORT EQUIPMENT SAS, Zone Athélia II 34 Avenue des Tamaris, 13704 La Ciotat Cedex - FRANCE.
One month later, if you do not obtain satisfaction, in accordance with articles L.612-1 et seq. Of the Consumer Code, concerning the amicable settlement of disputes, Sun Valley adheres to the Service du Médiateur de la consommation FEVAD (Fédération du e-commerce et de la vente à distance) whose contact details are as follows: Médiateur de la consommation FEVAD - BP 20015 - 75362 PARIS CEDEX 8 - https://www.mediateurfevad.fr.
After consumers have made prior written representations to Sun Valley, the Mediation Service may be contacted for any consumer dispute which has not been settled. To find out how to contact the Mediation officer, click here. »
Before entering the said mediation service, the customer must have contacted Sun Valley customer service by written mail.
ARTICLE 16 - INFORMATION TECHNOLOGY AND FREEDOMS
In accordance with the "Informatique et Libertés" of January 6, 1978, the user has the right to oppose, access, modify, and delete his personal data. To do this, the Customer must send his request to the aforementioned publisher, by e-mail or by post, specifying his Customer number, his names, first names, address and e-mail address, the precise subject of his request, and attach a copy of their identity document. Upon receipt, SUN VALLEY undertakes to do what is necessary as soon as possible to process its request.
ARTICLE 17 - NEWSLETTERS AND COOKIES
Depending on the choices he makes when creating or consulting their account, the customer is likely to receive SUN VALLEY offers. Any Customer who does not wish to do so may request it at any time, specifying it in the “My account” then “Personal information” sections.
The sun-valley.com site aims to provide the most relevant services and uses to Internet visitors, users and Customers. It is for this purpose that he uses so-called "cookies", which the Internet user is free to accept or refuse, in accordance with European legislation in this area. These cookies allow navigation signal the passage of users on the site, and are therefore used in order to provide personalized service to users visitors and customers.