We remind you that Sun Valley supports return costs only for exchange requests and that this support is only valid once per order and only for orders placed in mainland France. For refund requests, the choice of mode and the costs associated with the return are the responsibility of the buyer.
Upon receipt of your return package, our after-sales service will inspect the parts for validation. Then, we will then refund the returned items, within a maximum period of 14 days following receipt of the package, in accordance with the general conditions of sale.
Please note that returns will only be validated on the condition that any product is returned in its original condition (compliant and in perfect condition for resale), complete (with its packaging, labeling and any accessories). This whether it is a request for an exchange or a refund. More generally, any product damaged, worn, soiled and whose condition would not allow it to be put back on sale, will not be validated and therefore not exchanged or refunded. We recommend that you consult the general conditions of sale of the sun-valley.com online store, or contact customer service for any request for information via the contact page.